Return & Refunds
Our return and refund policy is valid for 14 days from the date of delivery. If more than 14 days have passed, we are unable to offer a full refund or exchange.
Eligibility for Returns
To qualify for a return:
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The item must be unused, in the same condition as received.
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It must be in its original packaging.
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A receipt or proof of purchase is required.
How to Apply for a Return or Exchange
To initiate a return or exchange, please contact us with your order details. Our team will guide you through the next steps.
Partial Refunds (if applicable)
Partial refunds may be granted in the following cases:
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Items not in original condition, damaged, or missing parts (not due to our error).
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Items returned after 14 days from delivery.
Refund Process
Once we receive and inspect your return:
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You will be notified via email confirming receipt.
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We will inform you whether your refund has been approved or rejected.
If approved, your refund will be processed via online banking, and our team will assist you with the required details.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again.
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Contact your bank, as processing times may vary.
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If the issue persists, contact us at trifid.co@gmail.com.
Sale Items
Only regular-priced items are eligible for refunds.
Sale items are non-refundable.
Return Shipping
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Customers are responsible for return shipping costs.
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Shipping fees are non-refundable.
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If a refund is issued, return shipping costs may be deducted.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Shipping for Exchanges
Delivery times for exchanged items may vary depending on your location.
Contact Us
For any questions regarding returns or refunds, please contact us at:
Instagram : Trifid.co
Email : trifid.co@gmail.com
